Terms of service

NordicShop Terms & Conditions

This Agreement (referred to as “the agreement") is a legal agreement between you and NordicShop (“NordicShop “) the sole owner of the brand “NordicShop" and www.nordicshop.co.ke

This Agreement states the terms and conditions under which you may receive services from NordicShop and use the www.nordicshop.co.ke website (hereinafter referred to as “NordicShop “).

If you use NordicShop service, you agree to these terms and conditions.

NordicShop is a transaction, information and communication service available to authorized users (“customers") who access www.nordicshop.co.ke

NordicShop currently provides an online shopping and delivery service for Swedish specialty products including cold cuts Fish, Meats and other related food items, and may in the future provide additional products and services. 
The employees, agents or designees of NordicShop will deliver orders placed with NordicShop. Prices of products sold online may differ from those in retail stores. 
Delivery will be made to the delivery address that you specify when you confirm your order. Prices for products you place in your cart will be fixed for the transaction unless otherwise mentioned. 
Payment for shopping and delivery fees (if applicable) will be due on or before the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If NordicShop cannot deliver your order or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address/ details given to us by you, will be assessed an additional fee. 
If you are not satisfied for any reason with an item purchased through NordicShop, you may e-mail customer service at the time of receiving your order, on shop@nordicshop.co.ke
Missing a delivery, limited to delivery or failure to delivery by NordicShop. No additional charge would be added to the bill of the amount received from the customer for that order.


All the products listed on NordicShop will be sold at MRP or selling price unless otherwise specified. Although prices of most of the products do not fluctuate daily some of the commodities do change daily which would be updated almost immediately on the portal.

Cancellation Policy: 
Please refer to the terms and conditions elaborated in the Delivery, cancellations and returns page. However, if there are changes in the delivery slot time you requested or need to add more products, you need to e-mail us on shop@nordicshop.co.ke

Please note: 
If we suspect any fraudulent transaction by any customer or any transaction which defines the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds: 
Please refer to the terms and conditions elaborated in the Delivery, cancellations and returns page.


All content on NordicShop including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of NordicShop. ALL RIGHTS RESERVED, or its content providers. NordicShop authorizes you to view and copy for the sole purpose of placing an order with NordicShop, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on NordicShop including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of NordicShop is strictly prohibited. NordicShop reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from NordicShop.

“NordicShop “,all NordicShop logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of www.nordicshop.co.ke or otherwise proprietary to NordicShop and may not be used by you for any reason other than as expressly permitted by this agreement. All other trademarks, service marks, product names and company names or logos appearing on NordicShop are the property of their respective owners.

You agree to provide NordicShop with accurate and complete information as required by registration for NordicShop (“Customer Registration Data"), but not limited to, your legal name, billing and delivery addresses, phone number and promptly to notify NordicShop any change in your customer registration data at (Email ID of the company). Upon registration, your username and password will allow you to access NordicShop. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify NordicShop promptly of any unauthorized use of your password or your account. You will remain liable for any use of NordicShop service until you notify of the unauthorized use, loss or theft.

Visitors to the website may post reviews, comments, and other content and submit suggestions, ideas, comments, questions or other information. As long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. NordicShop reserves the right to remove or edit such content but does not regularly review posted content.

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights 
NordicShop may review, edit, reject, refuse to post and/or delete any content that in the sole judgment of NordicShop violate these terms of use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person 
Any information provided by you on this website shall not be misleading in any way to the company. 
NordicShop time to time may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.

The terms of this agreement may change anytime. If NordicShop makes material changes to this agreement, we will provide notice to you in a manner provided in this agreement. Your use of NordicShop service after any such change will be conclusively deemed acceptance of such change. NordicShop may discontinue or revise any or all aspects of NordicShop service without prior notice to you. Price and availability of products are also subject to change without notice. NordicShop reserves the right to correct online pricing errors. In such event, we reserve the right to correct the pricing error or cancel undelivered orders for such incorrectly priced products. You will be contacted in such circumstances. If any change is unacceptable to you, you may cancel your order and/or NordicShop service and expressly terminate this agreement.

Your use of NordicShop service, www.nordicshop.co.ke, and the internet are entirely at your own risk. NordicShop and its contents are provided on an “as is", “as available" basis. To the fullest extent permitted by law, NordicShop disclaims all representations and warranties including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. NordicShop does not warrant that the functions provided by NordicShop will be uninterrupted or error-free, or that NordicShop or the server that makes it available are free from viruses or other harmful components. 
Neither NordicShop nor any of its directors, employees, agents, licensors or merchants shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the internet or for any other claims related in any way to your relationship with NordicShop.

Your privacy is very important to NordicShop. Please click on the relevant link to review a complete statement of our Privacy and Security Policy which also governs your use of www.nordicshop.co.ke and NordicShop Services. 
NordicShop may use aggregated information regarding its customers and usage of NordicShop Services and disclose such aggregated information to advertisers, partners and others for various purposes. 
Third party service providers. NordicShop may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.

Sale of Business. NordicShop may transfer customer registration data and other personal information in connection with the sale of www.nordicshop.co.ke or the sale or transfer of its business operations in your geographic area to a third-party provider of ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third-party provider. 
Enforcement of agreement or compliance with the law. NordicShop may use or disclose personal information when NordicShop believes it is appropriate to enforce this agreement, to protect the rights, property or safety of NordicShop or its users or to comply with the law.

NordicShop may give notice to you of a change in this agreement and any other matter by general posting on the website www.nordicshop.co.ke, by electronic mail, or by conventional mail to your address contained in the customer registered data.

NordicShop terms of service constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures.

If any dispute arises between you and NordicShop during your use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the user agreement and terms and conditions the dispute shall be first referred to a sole “Arbitrator" who shall be an independent and neutral third party identified by NordicShop. The place of arbitration shall be Mumbai. The arbitration & conciliation act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

This website is created and controlled by NordicShop. The laws of Kenya shall apply and courts in Kenya shall have jurisdiction in respect of all the terms, conditions and disclaimers. NordicShop reserves the right to make changes to the website and the terms, conditions, and disclaimers at any time and without informing the customers/users of the services/website of NordicShop. Users are advised to regularly check for any amendments or updates to the terms and conditions contained